Nergish Wadia-Austin
Trainer to the Best of the Best
Looking for help optimising business operations at your salon, spa, barbershop or wellness centre? Look no further than Nergish Wadia-Austin. As a coach and management trainer, Nergish has worked with the best salons, spas, and barbershops in the world.
An industry icon, Nergish is an expert in increasing service and retail performance, offering tailor-made online and in-person courses for leaders, managers, and salon professionals who want to improve operations and boost revenue. An exceptional ability to identify gaps and turn businesses around and no-nonsense approach to raising salon and spa profitability through high-performance team development and excellent customer service delivery have earned her the respect of industry greats.
Not only that, but Nergish is also the founder of PHAB Service Stars, the only credible, performance-based industry benchmarking system. She’s a well-respected business training guru, known for her high level of expertise and proven results.
Nergish takes a comprehensive and unique approach to business improvement that includes leadership team walkabouts, performance review days, and mystery investigations to identify missed opportunities. The process begins with a free diagnostic phone call. With her keen ability to pinpoint areas for improvement, Nergish will recommend the perfect training solutions for your management or leadership team and salon professionals to create a program customised for your individual needs.
Don’t let issues slow down your business any longer. If you’re ready to take it to the next level, Nergish Wadia-Austin is the person to call.
About PHAB Service Stars
PHAB Service Stars sets the standard for the best of the best in the hair & beauty business. It’s how hair and beauty professionals in personal care set themselves apart from the rest. It’s also how consumers know where to find outstanding service and experience – and where to spend their money.
Finally, a Hallmark of Excellence
The PHAB Service Stars have been compared to the Michelin Stars in the restaurant sector and are the only way for the personal care industry to truly measure excellence and guide consumers in choosing the best hair, beauty, barbering, nail, spa and wellness professionals. Business owners have access to a fair and impartial system for identifying and rewarding talented individuals, as well as guidance on how to attract and recruit the most qualified team members. Professionals, meanwhile, have an opportunity to demonstrate their abilities and advance their careers.
You can’t buy a PHAB Service Star – you have to qualify for it.
Applicants are assessed by top industry experts on standards and metrics that have been agreed by them and include customer count, repeat customer visits, retail sales, hygiene, environmental best practices, and more. Successful applicants receive a certificate to display along with a personalised window sticker, a full page on the PHAB directory, social media and press promotion materials, and well deserved accolades in the trade and local consumer press.
Qualifying for a PHAB Service Star through a discreet and confidential application process can elevate your brand, attract customers, and increase revenues. You’ve nothing to lose by applying and everything to gain.
You’re excellent. We verify it!
Testimonial
We leave the last word with Paul Griffin a salon owner in Galway, ROI who has engaged Nergish for his business training needs….
“My first introduction to Nergish was some 15 years ago at a business symposium for successful Irish hairdressing business owners. I was fortunate enough at the time to have had a great career as an educator and owned one of the country’s most successful multi-award winning salons. I knew I had a strong company and a great team and was always eager to build on that but despite attending countless courses in business and beyond my vision for serious profit seemed out of reach.
“Within minutes of hearing Nergish speak, I knew her no nonsense, no fluff approach was the key to making my salon a tour de force, profit making machine. I immediately went home and enrolled in all of Nergish’s courses and then set about measuring my team’s performance and then training them in a systematic, thorough way.
“Little did I know that we were on the cusp of the horrific recession of 2008. I had such faith in myself, my team and the learning Nergish so generously imparted that I plowed ahead and grew the company year on year until I successfully sold the company in my early 40s. Knowing how to measure, generate and build on figures was the key to me owning my home and being able to move forward and choose work projects based on passion and interest alone.
“The clarity of Nergish’s education is matched only by her passion and generosity of spirit. She truly is an international treasure and in my humble opinion, beyond compare.” Paul Griffin, Paul Griffin Hair, Galway, Ireland