In-person Courses and Services

• A day course where Nergish highlights the connection between great customer service and increased spend by a customer.

• She focuses on the link between a customer’s reasons for booking time with an expert and delivering results for the customer via a professional consultation.

• That consultation, in turn, ensures a satisfied customer and delivers increased retail sales, added treatment/service bookings, re-bookings and customer recommendations.

• Nergish personalises this day so all attendees walk away with a plan of how to be more skilled at what they do best and how to tackle, head on, what they usually don’t enjoy about their management role.

• It’s a fast-paced day that demystifies leadership and teaches practical skills and routines of how to manage tasks, teams and individuals.

• The day ends with Nergish’s infamous speed role plays where you get to apply the knowledge you’ve learned to real-life management scenarios… often with hilarious consequences!

• Nergish ensures every attendee understands the purpose of reviewing employee performance and how they must achieve improved results.

• A performance review should achieve two things; an improvement in the employee’s earnings (where commissioned), and attainment of business targets.

• Once the theory is covered, Nergish teaches a simple, easily implementable performance review routine. The second half of the day is spent conducting performance reviews, with plenty of difficult situations and characters to handle.

• The takeaway from this day is that attendees feel confident in performing meaningful reviews with all staff in their business.

• Nergish has written this course to avoid three things from happening in a business:
  • Retail products sitting on a shelf, getting dusty, tying up valuable cash.
  • New staff sitting in the staffroom for months waiting to get busy.
  • New services and treatments not getting booked by customers.
• Nergish shows managers easy techniques of how to:
  • get products and tools sold off the shelves quickly, releasing valuable cash.
  • get new staff fully booked in a short period of time, reducing payroll costs.
  • get new services and treatments tried and booked by customers as soon as they are launched, in order to see a return on investment.

• A day just filled with ideas.

• Nergish believes that a manager needs to use social media, direct marketing, and local networking to grow their business.

• On this day, she highlights:
  • how to clean up social media content and ensure your posts attract new business.
  • the ways in which direct marketing can help get new employees busy quickly and get new services and treatments launched.

  • how easy it is for the manager to work together with neighborhood businesses for mutual benefit.

• Nergish teaches managers how to better manage their Millennial and Gen Z staff.

• She covers the importance of:
  • talking to young people about the bigger picture, the ethos and vision of the business.
  • showing them the link between good hair & beauty technical skills, great customer service delivery, and how those result in increased revenues.
  • returning to basics to teach skills such as good manners, personal presentation, hospitality skills etc.
  • discovering each staff member’s natural abilities and interests.
  • making them responsible for tasks that capitalise on their natural abilities and interests.
  • supervising and rewarding those tasks when completed well.

• Throughout the day, she busts myths about how difficult young people are to manage and attendees leave knowing how valuable an asset young people are to the future of their business.

Nergish shows multi-site managers many simple ways to deliver results via better organisation, visit routines, communication, use of performance key performance indicators, reviewing skills etc. to keep control of their many businesses while helping them to grow.

• Suitable for hairdressers, beauty therapists, barbers, and nail technicians.

• Nergish teaches hair & beauty professionals how to maximise their earnings from their columns by simply improving their language skills.

• She does this by teaching them how to run their columns like their own business.

• She shows them how their columns can help them get to their personal goals quickly.

• She highlights all the ways they can earn more during the hours they spend at work.

• Nergish doesn’t believe in selling but knows that treating customers like royalty (and showing professionals how to do that) results in increased sales of retail, tools, treatments and services.

• Nergish recommends that all managers attend this course with their receptionists.

• Nergish highlights the responsibilities and the role of a successful receptionist.

• In addition, she covers vital communication skills between reception and customers, and reception and staff. Also covered are daily routines, up-selling and cross-selling, managing seasonal offerings, minimising wasted spaces etc.

• Businesses performance results have been known to grow dramatically once the teachings have been implemented into a receptionist’s daily routine.

• This is a one day course, delivered on-site for the whole team, and is made bespoke to that particular business’ needs.

• Nergish talks about the necessity of raising customer service standards whilst she clarifies the role of each team member plays in delivering them.

• During the morning session, Nergish teaches staff how to earn the most from their chair/beauty room/nail section.

• The afternoon is spent on practical demonstration and role-plays of language learnt.

• Priced for businesses with less than 10 staff, 20 staff, or 30 staff.

• Nergish is often approached by spa & salon owners to solve certain issues that arise in their business.
• For example:
  • It could be that a business has just opened, and standards of performance and customer service need to be set.
  • Other times it’s a question of someone acquiring a business and wanting the existing team to up their game.
  • Anything from showing the team how to earn more or adjusting their attitudes towards their jobs. They vary greatly in instruction.
  • Nergish is regularly asked to speak at group’s annual conference, to celebrate results and or to outline their next year’s plans.
• Sometimes customers want Nergish to teach certain specific aspects of two of her pre-written courses or sometimes she has to write specific material for the very exacting needs of a business. Easily done!
• It simply involves an in-depth consultation (free of charge) over the phone, to get the course written.