Courses

A day course where Nergish highlights the connection between great customer service and increased spend by a customer.She focuses on the link between a customer's reasons for booking time with an expert and delivering results for the customer via a professional consultation. That consultation, in turn, ensures a satisfied customer and delivers increased retail sales, […]

Nergish personalises this day so all attendees walk away with a plan of how to be more skilled at what they do best and how to tackle, head on, what they usually don’t enjoy about their management role. It's a fast-paced day that demystifies leadership and teaches practical skills and routines of how to manage […]

Nergish has written this course to avoid three things from happening in a business:Retail products sitting on a shelf, getting dusty, tying up valuable cash. New staff sitting in the staffroom for months waiting to get busy. New services and treatments not getting booked by customers. Nergish shows managers easy techniques of how to: get […]

Nergish teaches hair & beauty professionals how to maximise their earnings from their columns by simply improving their language skills.She does this by teaching them how to run their columns like their own business. She shows them how their columns can help them get to their personal goals quickly. She highlights all the ways they […]

Nergish ensures every attendee understands the purpose of reviewing employee performance and how they must achieve improved results.A performance review should achieve two things; an improvement in the employee’s earnings (where commissioned), and attainment of business targets. Once the theory is covered, Nergish teaches a simple, easily implementable performance review routine. The second half of […]

Nergish recommends that all managers attend this course with their receptionists.Nergish highlights the responsibilities and the role of a successful receptionist. In addition, she covers vital communication skills between reception and customers, and reception and staff. Also covered are daily routines, up-selling and cross-selling, managing seasonal offerings, minimising wasted spaces etc. Businesses performance results have […]

Nergish believes that used in conjunction, social media, direct marketing, and local networking can grow a business significantly faster & more effectively.On this day, she highlights: how to clean up social media content and ensure your posts attract new business. the ways in which direct marketing can help get new employees busy quickly and get […]

A day course where Nergish highlights the connection between great customer service and increased spend by a customer.She focuses on the link between a customer's reasons for booking time with an expert and delivering results for the customer via a professional consultation. That consultation, in turn, ensures a satisfied customer and delivers increased retail sales, […]

Nergish personalises this day so all attendees walk away with a plan of how to be more skilled at what they do best and how to tackle, head on, what they usually don’t enjoy about their management role. It's a fast-paced day that demystifies leadership and teaches practical skills and routines of how to manage […]

Nergish teaches hair & beauty professionals how to maximise their earnings from their columns by simply improving their language skills.She does this by teaching them how to run their columns like their own business. She shows them how their columns can help them get to their personal goals quickly. She highlights all the ways they […]