On-site services

Nergish offers a variety of on-site services for your team. All on-site services are one day long.

Team Rah Rah Day

This is a one day course, delivered on-site for the whole team, and is made bespoke to that particular business’ needs.

Nergish talks about the necessity of raising customer service standards whilst she clarifies the role of each team member plays in delivering them.
During the morning session, Nergish teaches staff how to earn the most from their chair/beauty room/nail section.
The afternoon is spent on practical demonstration and role-plays of language learnt.
Priced for businesses with less than 10 staff, 20 staff, or 30 staff.

Salon Management Team Walkabout with NWA

On this day, Nergish walks about the business with the management team, discovering the areas of their customer service delivery which prohibit/limit upselling, cross-sales, re-bookings and customer recommendations etc.
Up to four members of the management team can attend. One management team member is assigned as the scribe for the day, taking detailed notes.
This is a fast-paced day and requires the management team’s full attention throughout the day.

Salon Mystery Investigation to Identify Missed Sales Opportunities

On this day, an industry expert will conduct a mystery shopping exercise and identify all the times a sales opportunity has been missed from a customer’s point of view.
This exercise is conducted once a conversation has happened with the salon manager and Nergish is in receipt of the last six weeks of key performance indicators of the business.
Once the mystery investigation has been conducted, a video call (up to 1 hour, on Skype, WhatsApp or FaceTime) with Nergish to discuss the investigation findings and their recommended solutions will take place.

A cost cutting day with Nergish

On this day, Nergish spends the day with the Manager, Owner & Bookkeeper/Accountant of the business identifying all the ways in which any unnecessary expenditure can be curtailed and how increasing revenues through higher productivity can reduce costs dramatically in those areas.

A day spent reviewing performance with Nergish

On this day, Nergish spends time with the manager reviewing key individuals’ performance.
The objective of this day is a fresh, un-biased look at each staff member’s efficiency and productivity. Nergish will accompany the manager, conduct some of the reviews, observe others, and give feedback on how they can be made more effective.
This day is most effective where businesses have a high staff turnover.
Managers who find it hard to further inspire their already busy staff or motivate their under performers would benefit greatly from this day of learning and practicing with Nergish.